At Buff & Co, we prioritize customer satisfaction by ensuring high-quality craftsmanship in every pair of our handmade leather shoes. In the rare event of a manufacturing defect, we offer a structured Customer Claim Policy to address concerns efficiently.

CLAIM ELIGIBILITY:

A claim is applicable only in case of a genuine manufacturing defect, such as:
✔ Faulty stitching
✔ Sole detachment
✔ Material defects (e.g., cracks, peeling, or unusual wear under normal conditions)
✔ Incorrect product received

⚠ Claims are NOT applicable for:
✖ Regular wear and tear
✖ Accidental damage or misuse
✖ Change of mind
✖ Discomfort due to breaking-in of leather shoes
✖ Products purchased on sale or during promotions

CLAIM PERIOD:

✔ Customers can file a claim within 7 days of purchase.
✔ Claims must be supported with the original receipt as proof of purchase.

CLAIM PROCESS:

1️⃣ Initiate a Claim

• Contact our customer support team via phone, email, or by visiting our physical outlet in Islamabad.
• Provide clear images/videos highlighting the defect.

2️⃣ Evaluation & Approval

• Our quality assurance team will inspect the claim and verify if it meets the eligibility criteria.
• If approved, Buff & Co will repair or replace the product at our discretion.

3️⃣ Resolution Timeline

• Approved claims will be processed within 7-10 working days.
• Customers will be notified about the resolution via call, email, or SMS.

CLAIM SHIPPING POLICY:

✔ If the claim is approved, Buff & Co will cover the repair/replacement costs.
✔ The customer will bear the shipping charges for sending the product back to us for evaluation.
✔ If the claim is rejected, the product will be returned to the customer at their expense.

For further assistance, feel free to contact our customer support team.

Buff & Co – Premium Handmade Leather Shoes