At Buff & Co, we are committed to delivering your orders efficiently and on time. Please review our shipping policy below for details on delivery timelines, charges, and terms.

ORDER PROCESSING & DISPATCH:

✔ Orders are processed within 24-48 hours on working days (Monday to Friday).
✔ Please note that orders placed on weekends, public holidays, or during special occasions will be processed on the next available business working day. We kindly ask for your understanding as our team ensures timely fulfillment during non-business hours.
✔ Once processed, customers will receive a shipment confirmation email with tracking details.

DELIVERY TIMELINE:

📍 Within Pakistan

• Orders will be delivered within 5-7 working days, with efforts to expedite delivery, particularly in remote areas where delivery may take slightly longer.

📍 International Shipping (Coming Soon!)

⚠ Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or courier service issues.

SHIPPING CHARGES:

✔ Standard Shipping Charges apply based on location and order size.
✔ Shipping fees will be displayed at checkout before finalizing the order.
✔ For size exchanges, customers will bear the shipping cost.
✔ Free Shipping may be available during promotional campaigns.

ORDER TRACKING:

✔ Once dispatched, you will receive a tracking number to monitor your order status.
✔ Customers can track their order via our courier partner’s website or contact customer support for assistance.

UNDELIVERED / MISSED DELIVERIES:

✔ If a delivery attempt fails due to an incorrect address or unavailability, our courier partner will attempt one more delivery.
✔ If the order remains undelivered after multiple attempts, it will be returned to Buff & Co, and the customer will need to reorder with updated details.

DAMAGED OR MISSING ITEMS:

✔ In case of damaged packaging or missing items, report the issue to customer support within 24 hours of receiving the order.
✔ Our team will investigate and provide a suitable resolution.

For further queries, contact our customer support team.

Buff & Co – Premium Handmade Leather Shoes